ROY GUTHRIE, CEO OF RENOVATE AMERICA DOES A MEAN SPIRITED DISAPPEARING ACT

Beware HERO FINANCING and RENOVATE AMERICA. Roy Guthrie will pretend he is financing your home repair, then pull the rug out from under you and revoke the financing, leaving you at the mercy of his contractors. His contractors will take your home away from you.

In a very unusual move unheard of in normal business practices, Roy Guthrie, CEO of RENOVATE AMERICA / HERO has made a conscious decision to harm my autistic son James by allowing his HERO contractor PETERSEN DEAN to get away with violations and hide the HERO FINANCING from Judge Murphy in Case BC661819 at Stanley Mosk Courthouse in Los Angeles. 

Mr. Guthrie's  company, RENOVATE AMERICA is famous for promising customers protection from bad contractors and frequently makes the claim in social media advertising such as the ad below:

In 2016 RENOVATE AMERICA / HERO warned me not to sign a contract that their contractor PETERSEN DEAN threatened me for months to sign. From November 2016 until January 2017 PETERSEN DEAN fixers hounded me to sign off even though the work was not completed, repairs were not made and the agreement to remove the solar panels was reneged upon by PETRSEN DEAN, even after H&R Block revealed I would not receive the promised $10,000+ tax credit, that it was a tax credit scam that would cause us to lose our home to HERO FINANCING a year after I signed off. 

HERO and PETERSEN DEAN agreed to remove the solar panels after they were caught red handed mid scam. The week in January 2017 that PETERSEN DEAN said they would remove the solar panels, they filed two MECHANICS LIENS instead and ROY GUTHRIE and his company HERO / RENOVATE AMERICA did an unheard of disappearing act. At first everyone I told about my financing "disappearing" thought I was mistaken. How can financing disappear? PETERSEN DEAN and RENOVATE AMERICA / HERO began by blocking me so I could not email them about my financing with them. They refused to take my calls and began destroying evidence that I was ever a customer.

Here is the HERO FINANCING email instructing me NOT to sign off. This employee was not aware that a new scam was in the making. Soon afterward this email all communications were cut off. ROY GUTHRIE and his company abandoned the tax credit scam for a new scam that defies logic. Roy Guthrie packed up his financing of the project and disappeared. 

Hello Jennifer,

After looking at your file, I do see that a case was submitted to our consumer protections department on your behalf to address your concerns.  An agent from the consumer protections department will be reaching out to you within 2 business days to address your concerns and assist you with reaching a resolution.  Do not sign off on any completion certificates if they are presented to you until the project is actually completed.  Thank you for keeping us updated. Please call us if you have additional concerns and please expect a call form an agent soon. Thank you for being a part of HERO.

Jackie Carreon I Program Services I O:855-HERO-411 I

Renovate America, Inc. I 15073 Avenue of Science I Ste 200 I San Diego, CA 92128

Roy Guthrie allowed his contractor to do things that the CONTRACTORS STATE LICENSE BOARD found to be violations and on May 23, 2018 the CSLB issued a citation that will remain on PETERSEN DEAN'S license for five years. Even with this citation, Roy Guthrie has remained in hiding and has refused to step forward and protect the consumer. 

Roy Guthrie is guilty of false advertising. Instead of telling homeowners that he has their back, he should be honest about his very mercurial financing and admit that if anything goes wrong with his contractors, HERO / RENOVATE AMERICA financing will disappear without a trace and leave the customer at the mercy of the contractor with no financing. Roy Guthrie revokes the financing and never looks back. His people block the customer on social media, block the customer from emailing about their missing financing and refuses to take any phone calls.

My autistic son James and I might lose our home to PETERSEN DEAN. I don't know if Roy Guthrie will get a kickback from PETERSEN DEAN for agreeing to step aside to allow PETERSEN DEAN to execute a second con after the first con was interrupted by H&R Block revealing it was a scam. PETERSEN DEAN and ROY GUTHRIE are truly partners in crime.

My son and I may end up homeless but at least we were able to get a CITATION placed on PETERSEN DEAN'S license for the next 5 years to warn consumers to beware. We are so hurt by two years of being bullied, threatened and living in fear of homelessness that we might not survive if a large law firm does not pick up our case soon. Wish us luck, renewed health and safe journey because we need these things. Thank you for hearing our story.