PETERSEN DEAN TELLS CAP SPECIALTY THAT AUTISTIC BOY WAS SICK BEFORE THEY HURT HIM

Petersen Dean and partner The HERO program both know they are killing my autistic son. Petersen Dean put in writing to their insurance company, Cap Speciality, that James was sick before they doused him with baby fine stucco powder, causing a massive lung infection. Petersen Dean and HERO tried to hold two opposite positions, claiming they never knew James was sick while insisting he was already sick while they continue to stress him and make him weaker with each passing month. Petersen Dean filed Mechanics Liens on a job that wasn't finished. This translates into stressing James to death for nothing, for liens that will ultimately be declared invalid.

Petersen Dean, in a written letter to CapSpecialty Insurance, stated that my autistic son James was sick before they made him sicker by filling his lungs, his bedroom, the air vents of the house with baby fine stucco powder.

Both Petersen Dean and HERO reneged on the promise to remove the over-priced solar panels, which would have taken an enormous stress off our family by ending the threat of losing our home to a tax credit scam. 

I want that solution honored and we need to be compensated for the deliberate disruption of the mold remediation. Petersen Dean needs to reimburse us for wasting all our Emergency Housing time and they need to pay for the mold remediation if it is no longer covered due to statutes passing because of HERO’s and Petersen Dean’s willful disruption of the remediation and willful endangering of our lives and willful stressing my autistic son beyond his ability to survive. 

I have held my completely unresponsive son in my arms, waiting for the ambulance, fearing he was not going to start breathing again.... too many times since Petersen Dean derailed our lives November 2,  2016. James recently stopped breathing on three occasions. James was in the emergency room 5 times in September 2017. He is seeing a cardiologist today. James cannot survive the disruption HERO and Petersen Dean have and continue to cause to his life. 

The tax credit scam was revealed by H&R Block in 2016. HERO and Petersen Dean agreed to settle by removing the panels. That was and is the only honest solution available. 

What Petersen Dean and HERO subsequently decided to do was dishonest and amounts to destroying us in an attempt to destroy evidence of the tax credit scam. 

Petersen Dean and HERO were both aware of James’s illness in 2016. They also knew we were in Emergency Housing. They saw the mold remediation in person, in progress and saw James barely able to walk. They routinely called us at the hotel many times and arranged times for us to drive to the house to open the house and side yard safety gate so they could access their materials stored in our backyard. Petersen Dean employees saw when James was too sick to get out of the car. Petersen Dean employees were face to face with me when I told them I had to leave early before they were done working because James needed to go to the ER. I told them to just close the side yard and backyard gate and I would come back after the ER to lock up. 

HERO and Petersen Dean have all but killed James Marshall with stress that they never should have imposed upon him in their effort to bury their tax credit scam and both HERO and Petersen Dean should pause and reconsider the horror their deliberate choice has caused James before it is too late to turn back. 

Pulling this scam on a household with an autistic family member is heinous enough, but trying to get away with this tax credit fraud on a family with an autistic man with serious health problems is unconscionable. 

Many of James’s doctors warned us that the stress of merely changing hotel rooms could be detrimental to James. Petersen Dean deliberately wasted ALL our Emergency Housing with this uncalled for misuse of the Mechanics Lien process on an incomplete job and in September 2017 pushed us into that unimaginable hell they bullied us about and “promised” us in 2016 if we refused to just submit to the tax credit scam and just let HERO take our home in a year when the balloon hit. 

Petersen Dean’s effort to make HERO “disappear” and revoke the only financing we were qualified for so Jim Petersen could isolate, corner us, treat us like animals being killed for sport and terrorize us for an entire year is the unimaginable cruelty that I was PROMISED would happen by Petersen Dean’s employee Kyle Smith. Mr Smith warned me that if I did not sign a document saying that work that was not really done WAS done (and STILL has not been done) and sign away all our rights, that attorney George Milionis would bring unimaginable stress upon us and Kyle Smith said to me that he knew James was ill and that James had a very difficult year (2016) so it would be a shame to subject James to what unimaginable stress Petersen Dean’s legal department was going to bring us. He kept saying “unimaginable”.  

The staff of the Marriott hotel can help you imagine what has happened to James. They ran to our hotel room to get my car keys while I held my unconscious son on the concrete in front of the hotel waiting for ambulance so I could follow the ambulance to the emergency room. They made broth for James when he couldn’t eat. They saw my son suffer and deteriorate month after month from the cruel stress HERO and Petersen Dean heaped on us for a whole year to attempt to bury all evidence of their tax credit scam. 

HERO and their contractor / partner Petersen Dean seem willing to bury my son James even though it will not really bury all the evidence that they attempted to pull a tax credit scam upon us. Petersen Dean has already told Cap Specialty that James was sick BEFORE they doused him with stucco powder. 

James could be having a happy life now if he hadn’t been forced to endure this intense, DAILY, nonstop cruelty. James could have recovered. He never would have become this sick if Petersen Dean and HERO never entered our lives. He could have had a long, happy life. At this point HERO and Petersen Dean need to re-evaluate what they have done and are doing. Causing James Marshall to die is not going to erase evidence of fraud.

Sincerely, 

Jennifer Marshall 

MY AUTISTIC SON WAS IN THE EMERGENCY ROOM FIVE TIMES IN SEPTEMBER 2017

My autistic son James fainted again today. He has been in the Emergency Room and Urgent Care every week the past month. He has been referred to a cardiologist since he was found not to be dehydrated and other causes of fainting were ruled out.

Petersen Dean and Renovate America know they should not be doing this to us. They took away the financing so we COULD NOT PAY THEM, so that the ONLY way they could get paid was to sell our house.

They know James is sick. Petersen Dean discussed my son's illness with me in November 2016 and they used it as leverage to try to manipulate me to sign a document that would have made us homeless and with no legal rights.

Petersen Dean knows the stress they have caused James every day since November 2, 2016 is making him sicker. James has been referred to a cardiologist by the emergency room. James is not able to handle the stress Petersen Dean told us we would be shocked and awed by if we did not sign the documents they wanted us to sign. This amounts to attempted murder in my opinion. Petersen Dean knows full well they are killing my son James. All Petersen Dean and Renovate America offered us was the choice of HOW we wanted to lose our home...by Renovate America seizing it a year from the completion of the job or sooner by Petersen Dean's trumped up abuse of the MECHANICS LIEN process and gaming of the court system. Petersen Dean is very proud of how they have successfully gamed the system in the past and they throw this in your face when they offer you $2000 to walk away from your home if you sign their document or NOTHING. If you stand up to them and refuse to sign a document to lose your home to RENOVATE AMERICA, they make clear to you that they will take your home even sooner than their partner RENOVATE AMERICA.

Petersen Dean knows they do not deserve to be paid, that the amount of damage they caused has far exceeded what I owed them and they did not complete the job or make the repairs. Renovate America knows they were conducting a tax credit scam and they knew they were giving false and misleading information. They know they made our home unsafe to live in. They know we need emergency housing. The way Petersen Dean and Renovate America are behaving, they may have killed people before. They seem very comfortable with destroying lives. Petersen Dean behaves as if they have successfully destroyed many people. I hope the government will be able to find this evidence before Petersen Dean, HERO and RENOVATE AMERICA shred it all.

Petersen Dean seems to think their stolen money is worth killing a few people along the way for. That much is very clear to me from the way both Petersen Dean and Renovate America/HERO spoke to me about my son. Petersen Dean and RENOVATE AMERICA/HERO have taken "Greed is Good" to a terrifying place, "Greed is God. Kill anyone in your way."

I do not say this lightly. Petersen Dean and Renovate America need to be charged with murder if my son does not survive what they are putting him through. They know they filled his lungs with stucco powder. They know they have stressed him every day since November 2, 2016. They know the Mechanics Liens they filed are an abuse of the Mechanics Liens purpose. They know they are stealing time that James needs to recover and get medical treatment by dragging us to court just to lock us into a trumped up no win, Catch 22. This qualifies as attempted murder to wrongfully take possession of a property.

THE HEAVILY PADDED PETERSEN DEAN CHART

When I found out HERO / RENOVATE AMERICA contractors for Home Depot were charging thousands more for the same door than non HERO / RENOVATE AMERICA contractors, I refused to sign the final documents until PETERSEN DEAN ROOFING AND SOLAR proved to me that I was really getting the $10,000 roof for "free" via my property tax savings.

This is the chart PETERSEN DEAN's National Director of Consumer Sales, Matthew Monning sent.
Upon reviewing the chart with H&R Block it was pointed out that I would be paying three times more for electricity by going solar with PETERSEN DEAN than if I just kept my current arrangement with LADWP (Los Angeles Department of Water and Power).  I would not receive one penny of the savings shown of the chart because I was not in that tax bracket. Also, the figures were shamelessly padded. In a court of law it would be very easy to prove that PETERSEN DEAN padded my electric bill to make it look like I was saving more if I signed off on their deal.

My house payment would go up so drastically in one year that HERO / RENOVATE AMERICA would take my home because I could not afford to pay the balloon they told me my property taxes would pay.

In all correspondence all PETERSEN DEAN cared about any more was getting that signature. The gall of asking for a signature stating that work had been completed when it was not completed didn't seem to strike them as outrageous. Even in letters to CapSpeciality, the insurance for their bond, they complain they didn't get that signature. You are not supposed to get that signature BEFORE you finish the job.

PETERSEN DEAN flew into a childish rage when they did not get the signature that would allow HERO/RENOVATE AMERICA to seize my house a year from the installation, so HERO withdrew their financing so PETERSEN DEAN could file MECHANICS LIENS to seize our home immediately. PETERSEN DEAN began lying to the court, abusing the legal system and complained to their insurance that the senior citizen they usually bury alive before anyone knows it was using social media to cry for help. PETERSEN DEAN was outraged that an elderly person with a very ill autistic son who was in the emergency room over and over and normally would quietly lose their home WAITING in line for help from the overworked Contractors State Licensing Board, the overloaded LA City Attorney's Office, the inundated pro bono attorneys who had more victims of this scam than they could handle....that this little family turned to YELP and TWITTER and BLOGGER to try to survive the "steam roller" PETERSEN DEAN bragged about being.

A WHISTLEBLOWER AT PETERSEN DEAN SENT US THIS LETTER

A whistleblower sent us the following documents. Because I am not an attorney, I do not know the significance of these pages.

I appreciate any help we can get, especially when the whistleblower is afraid for their own safety as this person is.

Ever since November 2, 2016, it has been like my autistic son James and I are downing and often the struggle to stay alive is so difficult and intense that there is barely any energy left to cry, "HELP!".

PETERSEN DEAN has lied to the courts. They will lie under oath. They actually brag that their legal department is lethal. It does appear that PETERSEN DEAN makes more money via their legal department stealing homes than it does by repairing roofs and installing solar.

Document Sent To Petersen Dean's Insurance CapSpecialty

CapSpecialty is Petersen Dean's Insurance Company. This document was sent to them as case history.

Partial List of Unfinished Work and Property Damages By Petersen Dean Inc.

1. Creaking roof at back end of house over master bedroom. Sound like someone walking on roof but no one is. Possibly loose solar panel or rotten wood not replaced. Will be inspected by CSLB on April 18, 2017.

2. Stucco/Paint powder coating entire contents of house. Caused my autistic son lung infection. Caused contractors to feel sick. Caused me nose bleeds, eye and lung irritations. November 2, 2016 accident was never addressed. Petersen Dean let the powder drift from my son’s bedroom into the house while using repair as leverage to get a document signed saying they already cleaned the powder. Constant threats verbally by phone, by email and by certified letter saying I must sign that the job was done satisfactorily BEFORE they would complete the job.

3. Steel rods with sharp screws in my neighbor’s side yard that neighbor’s child could slice legs open or impale themselves on. Electrician gave an estimate to place in a safer location and cap for safety. Petersen Dean refused to fix this until AFTER I signed a document saying they had fixed it.

4. Broken Patio Concrete and broken wood garden trim. Petersen Dean contractors used my patio planter as a work bench. While cutting wood they cut the wooden garden trim and broke off a piece of patio. Petersen Dean refused to repair this until UNLESS I signed a Hero Program document stating that they had already fixed this BEFORE they fixed it.

5. Possible fines from BUILDING & SAFETY because Petersen Dean did not get a permit to alter my water heater.

6. Appearance that not all the rotten wood on the roof was replaced. Some replaced rotten wood was replaced but larger than original wood, causing the side of the house to be c-shaped instead of straight. I sent photos to Petersen Dean and requested they fix it. They did fix the too large pieces but not all the rotten looking wood. Some of the new wood that I could see from the ground was split. After much arguing they reluctantly replaced the split in half wood. When I asked again about wood that looked rotten and pointed out that the primer was spotty, Petersen Dean told me that it was “thirsty wood”, that it drank the primer. I was unable to tell if the creaking wood was rotten or if the solar panel was loose as it is a very high two story roof.

7. Sledgehammer damage inside the garage. I witnessed the Petersen Dean contractor slam the outside of my house very hard with a sledgehammer. I saw it knock electrical wires out of the wall. Petersen Dean said they would fix this AFTER I signed the HERO PROGRAM document that said all repairs had been made.

8. Due to Petersen Dean’s behavior and the HERO PROGRAM not really having the Senior Citizen Protection Department they told me they had to gain my business, I asked to have a document showing EXACTLY how much this job was really costing me because I had received vague and conflicting explanations of the confusing lectures but nothing in writing. I was told I would not have to make a payment for a year and it would come out of my property tax, that I would have no DWP bill, that I would get my roof for free for going solar at the same time. Then I was told that offer expired before I agreed to do the job, but I got an even better deal. The $30,000 job would cost me $20,000 and my savings would make it even cheaper. I asked for a document in writing because Petersen Dean seemed angry the day of the Stucco Accident when Building Cleaning Services said it would cost $2000 to START cleaning the stucco dust depending on how many items were coated. Petersen Deans anger over spending any money on repairs made me suspicious. I gave the document to H & R Block and was informed that I would not save hundreds of dollars each month on electricity because I only pay $60.00 a month. I was told that I would not really get the $10,000 roof free because I do not fit in that tax bracket. I am 64. My autistic son is 33 and our income in SSI and IHSS. It seems that only wealthy people would get the promised tax break and yet HERO and Petersen Deal sell the program as the only way low income/fixed income seniors can afford home improvement. I began getting phone calls from Petersen Dean men I had never met. One offered to give me $500 of his own money and would bring a bucket of water in his car since there was no sink due to mold remediation stripping the kitchen bare, and he wanted to personally clean all the stucco dust from my house and kept asking to meet me alone in the house to discuss this. He kept telling me he was nice and the next men would not be nice. I was told by another Petersen Dean man that he wanted to come to the house, not the hotel where we are staying and wanted to hand me a check for $2000 to clean the stucco powder which had by now drifted into the ducts and all over the house. He said he would have the $2000 check in one hand and the HERO PROGRAM document in the other and he would let go of the check as soon as I signed the document. I asked him why he didn’t just mail the check to Building Cleaning Services. He said he felt if he talked to me I would begin to understand. He said he would bring another man, that I also did not know, with him. I said I would only meet him in public, in the police station. He became furious with me.

9. Upon being confronted with the information that H&R Block said this was a tax credit scam, both HERO and Petersen Dean communicated and agreed in emails to remove the solar panels and finance the roof only. During the week that Petersen Dean claimed they were arranging to remove the panels, Build & Safety informed me that Petersen Dean had not requested a solar permit refund and this was necessary if I wanted to refinance or sell my house. I was advised not to sign anything because Petersen Deans insistence that they didn’t need to do this was suspicious. Petersen Dean kept insisting they didn’t need the money. For someone who didn’t want to spend money on even small repairs, it seemed odd that they didn’t want a refund. It was also harmful to me as the property owner, Building and Safety informed me. During the week Petersen Dean said they were preparing to remove the solar panels, they instead filed TWO Mechanic Liens on my property instead of keeping their word. HERO backed them by saying they withdrew all options of financing the project. HERO abandoned me instead of protecting me as promised.

10. I began filling out forms with government agencies after asking the Department of Justice where I should go for help. My autistic son James was gravely ill. The lung infection was so serious I stayed up at night to watch his breathing. He often could not catch his breath. I was unable to work on the mold remediation interviewing due to my son’s health. I had to begin interviewing with attorneys and agencies asking for help instead of making appointment I needed to make to make the mold remediation job stay on schedule. Therefore I would like to list the hotel time I lost due to having to fight to save my home November 1, 2016 until present April 2017 and this money will allow me to stay in the hotel room instead of having to live in my car with my autistic son starting April 25, 2017. Our home is not safe to occupy. There are electrical hazards that could electrocute my son if I fell asleep and he wandered downstairs. It is impossible to babyproof in its unfinished state. There is still a dangerous amount stucco powder in the air and it has drifted downstairs. Contractors have refused to work in the house until it is removed because they instantly feel sick. My son might die of lung complications if we try to sleep in the house on April 25, 2017 when our ASSURANT mold claim hotel allotment runs out.

11. After a seven month ordeal last year when the CFPB saved us from becoming homeless this time last year because OCWEN HOME LOAN SERVICING thanked me for never being late on a loan payment for the six difficult years following divorce where my then husband made a bad loan to get a “free car”, I got power of attorney to pay my ex-husband’s debt and NEVER missed a payment. I was never late on ANY of my bills. OCWEN congratulated me on earning the $5000 HAMP incentive and for getting $76,700.00 from KEEP YOUR HOME CALIFORNIA. The same day OCWEN congratulated me, they took my name off the loan, put it back in my ex-husband’s name knowing he would never pay and not even knowing where he resided anymore. I was informed they had decided not to honor my 2010 Loan Modification that I had paid on time for six years. Honda Finance had told me, after the court let me keep my Honda back when my former husband abandoned us financially, Honda had a long relationship with me due to that financial disaster and every two years I would lease a new car much cheaper than the previous and I rebuilt our world. Honda said that when OCWEN finally let me assume the loan after this unusually long six year probation, my credit score would go up. Indeed, it came out of the 420 flatline and moved up to 735. I was so happy. When OCWEN suddenly took my name off the loan it crashed back to the 400s. In a panic I called Honda Finance because I didn’t know who to call. They asked me, “Have you ever heard of the CFPB?”  I called the CFPB and two days later my name was back on the loan. The CFPB has fined OCWEN the year before for doing this very thing. It took seven months of repeated reports to the CFPB to get OCWEN to stop manipulating my credit score by posting false information. In September 2017 my credit score was back to normal and I looked forward to refinancing my home as soon as the mold remediation was completed. Petersen Dean Inc’s filing Mechanic liens to worm out of making repairs that would cut into their profits stopped me from being able to do the refinancing with a more honest loan servicer like the CFPB and I had worked seven months to make possible. Petersen Dean placed Mechanic liens as leverage to try to cap the cost of repairs at $2000.

12. I would like also to be given enough money to speak to a therapist for approximately six month to deal with the stress that this ordeal caused me. The Petersen Dean men were so scary that at times it reminded me of the M Night Shyamalan film: UNBREAKABLE where a murderer has the mo of standing in front of the door of people’s houses saying, “I like your house. Can I come in. I want to come in.” I received many calls from a man at Petersen Dean asking when he could come to my house. I feared for our safety. We need to talk to a therapist about what we went through November 2016 until now. It has been a nonstop living in constant terror experience.

13. Teddy bears and Mickey Mouse toys. James does not need a financial award for his ongoing doctor appointments because they are covered by his Medicare/Medical LA CARE insurance. James’ entire bedroom is still covered with stucco powder and so are his favorite toys Mickey and Minnie Mouse stuffed toys that he loves to hug and sleep with. I would like those to be replaced so he does not inhale any more stucco powder..

14. TO BE DETERMINED BY CSLB inspection. The CSLB is coming to the property to inspect and may find repairs that I do not have the expertise to notice need making, especially anything up on the roof itself.

15. TO BE DETERMINED: the price of removing the solar panels as agreed upon by PETERSEN DEAN and the HERO PROGRAM plus patching the roof anywhere it has been damaged by this removal.
 **********************************************************************************

The Math

I owed Petersen Dean approx $32,000 and after the promised $10,000 tax break it would be $20,000, which was all I wanted to spend of the $76,000 equity KEEP YOUR HOME CALIFORNIA paid on my home loan in 2016. HERO tried to get all my equity but I refused their crooked Home Depot contractor and their air conditioning contractor. 

When I found out from H&R Block that Petersen Dean was deceiving me, Petersen Dean agreed to remove the solar panels. They would only receive $10,000 from me through HERO for the roof shingles. 

The real reason Petersen Dean filed the Mechanics Liens was they did the math: 

IF they paid $4000 for a LICENSED remediation contractor to clean the stucco powder from our air vents and rooms and repaired the electrical they damaged in my garage and paid Buildings & Safety for the permit they failed to get to alter my water heater...by the time they did the right thing they would probably have a few hundred dollars of profit instead of the $32,000 they would have gotten if HR Block had not revealed the tax credit scam. 

At the last minute, the week Petersen Dean had their employee 

Helena Shi 

working with me to arrange to remove the solar panels, Peterson Dean could not resist going for $500,000.00 instead of settling for $500.00. 

They knew they made my autistic son James sicker and they knew taking his home away might be too much for him, but they did it anyway because they though we wouldn't be able to get help in our condition. They knew our finances and that we had no money for a retainer to pay an attorney. Getting an attorney on contingency would be a miracle for this sort of case. They know the pro bono attorneys that work with the government Consumer Protection programs are overwhelmed by the sheer volume of these solar scam cases. The odds of them stealing a cool $500,000 for a $500 debt was good, so Petersen Dean took the low road and committed the crime of abuse of the Mechanics Lien process.

They saw how ill James was. They used it as leverage. They mocked my cries for mercy. If James dies, Petersen Dean should go to jail for murder. 

My Autistic Son Is Not Able To Handle What Petersen Dean Is Putting Us Through

Since November 2, 2016 we have not been able to live in our house because Petersen Dean made it uninhabitable with super fine stucco  powder. Because my autistic son was already ill, they told their insurance it shouldn't matter that they filled his bedroom and his lungs with powder that triggered a horrible infection. Petersen Dean will say James was going to die anyway, so what does it matter. Petersen Dean's Mechanic's Liens also disrupted the mold remediation that was in progress in our home. Our insurance company couldn't pay for us to stay in a hotel while Petersen Dean was derailing our lives. I have had to pay for our hotel. My son has been in a tiny hotel room, away from his toys and his  stucco powder contaminated room. If we spend one night sleeping there he will probably die. He has recently fainted and gone by ambulance from our hotel to the emergency room. He stopped breathing several times. I can only afford to pay for the hotel until September 10, 2017 and then we have no place to stay. But Petersen Dean says we are just going through all this to get something for nothing. Update: Petersen Dean wrote to their insurance company : "Thus, this is ONCE AGAIN,  someone wanting something  for nothing."  My response: Dear Cap Specialty,  Regarding the May 5, 2017 letter from Petersen Dean/Kenneth B. Tsang: 1. Petersen Dean's demands to circumvent HERO's financing rules ultimately resulted in HERO refusing to finance the project. Petersen Dean is guilty of  breaching the contract and this is fully documented by Petersen Dean letters  and emails. Mr. Tsang does not accurately describe the contents of our garage. Nothing was  safely boxed. We were not moving. We were preparing meals in the garage and  using the open file boxes. We were using the garage as a base during the mold  remediation because it was clean.  3. There is never a need to do stucco work in the garage. Stucco is on the  OUTSIDE of a building. It is not an indoor surface material. There was no  need to cut stucco inside the garage. Furthermore, Building & Safety has informed me that Petersen Dean did not have a permit to alter my water heater in the garage. When Peterson Dean opened my garage to do water heater alterations without a permit, they could have prevented the massive  stucco powder incident that contaminated our house and air vents simply by  bothering to close the garage door.   4. Professional remediation services were immediately called but Petersen Dean  refused to pay Building Cleaning Services to do the job. They wanted me to allow  the electricians to use leaf blowers on our open file boxes of my son's medical records, trays of fine gold trimmed China dishes from Macy's which Petersen Dean reduced to  "silverware" because somehow using a leaf blower to clean silverware sounds better to them than referring to the actual contents of our garage being destroyed by leaf blowers.  At no time did Petersen Dean pay a licensed remediation service.  Petersen Dean attempted to loan me $500 for cleaning materials and asked me to let unlicensed strangers clean our documents and toys,  dishes and air vents.  I am sending this from a medical clinic where I am being treated for a  serious lung infection. My autistic son James has had multiple lung infections since 2016. I never had a serious lung infection like this before.  The stucco accident caused my son a serious lung irritation which  quickly became infected. My son did not have preexisting stucco powder clogging his lungs. We are not trying to get something for nothing.  Our lives are on the line because of Petersen Dean's refusal to cooperate  with the HERO financing terms and their refusal to used licensed contractors and their dishonesty about the cost of their product and their filing liens instead of keeping their agreement with HERO to resolve the cost issue by removing the solar panels.  My son and I could die as result of what Petersen Dean is putting us through just because they like to cut corners and use unlicensed contractors and fake inspections.  Sincerely,  Jennifer Marshall & son James I have reported to CSLB that a brown liquid is draining off my roof and that I suspect there is still rotten wood under the new singles because the roof is creaking and there are photos posted on Yelp by other homeowners showing Petersen Dean covering rotten wood instead of removing and replacing it. Petersen Dean told me that some of the trim (facia) they didn't replace was "thirsty wood" to explain why it wouldn't hold primer.  I have made a Yelp review because it is clear Petersen Dean intends to make my autistic son and I homeless when in fact they committed the financial crime of FRAUD and breached HERO rules and tried to force me to sign off BEFORE competition of repairs and removal of the solar panels. They would not let me see the documents they were trying to force me to sign in advance. I never experienced a business that operated with such cloak and dagger secrecy, threats and requests to explain verbally instead of in writing. The police advised me not to meet the two men from Petersen Dean who wanted to meet me in the house, alone so they could explain verbally instead of sending an email or letter like normal businesses do. https://www.yelp.com/biz/petersendean-roofing-and-solar-anaheim-2?hrid=1-0bjuTxbEIIXoBZfAUprg&utm_source=ishare&utm_content=review&utm_medium=slfo I have contacted the California Attorney General and they are keeping my letters and my blog entries about Petersen Dean and Renovate America incase they open a case. This is the blog:  PetersenDean.blogspot.com I believe Petersen Dean is breaking the law. They are putting our lives on the line in the process. They have tortured us for almost a year now, completely disrupting our lives and destroying our health. They did not get paid because HERO promises customers they don't have to pay until the job is done, repairs are made and disputes are settled. Petersen Dean demanded in writing that I sign off with HERO before they would finish work, repairs and removing the panels. They refused to pay a licensed stucco remediation contractor and made ludicrous offers to clean an entire house with one bucket of water and leaf blowers. They cannot produce a reputable, licensed remediation contractor that will testify that I refused them because I would not refuse a LICENSED remediation company. They can produce licensed remediation contractors that they talked to but refused to hire because they didn't like how much licensed remediation companies charge. They tormented me with creepy phone calls and bizarre requests to meet me alone face to face instead of putting their bizarre solutions in writing.  Attorneys I consulted found out Petersen Dean lied about proof of service and attempted to steal my home behind my back by default. If I had not been informed by these two attorneys, I never would have known Petersen Dean sued me. Petersen Dean is guilty of crimes. They are trying to destroy my son and me to keep money they are not legally entitled to and to bury their criminal acts by burying us. They are killing my autistic son. They know they made him sicker and they told me it would be a shame for him to have to suffer what their legal department would do to us if I did not sign the HERO documents BEFORE the work was done. In my heart this is murder. Petersen Dean is murdering my son because they saw an opportunity to steal a $500,000 house when they got caught red handed trying to steal $10,000 in a tax credit scam. H&R Block reviewed Petersen Dean's documents and revealed I would not save money by going solar with Petersen Dean, that I would in fact be buried in debt that would cause me not to be able to afford my house payment in a year when the deception was going to be discovered. That is how most home owners find out..a year later when they have signed away their rights as Petersen Dean bullied me to do.  I owed Petersen Dean approx $32,000 and after the promised $10,000 tax break it would be $20,000, which was all I wanted to spend of the $76,000 equity KEEP YOUR HOME CALIFORNIA paid on my home loan in 2016. HERO tried to get all my equity but I refused their crooked Home Depot contractor and their air conditioning contractor. When I found out from H&R Block that Petersen Dean was deceiving me, Petersen Dean agreed to remove the solar panels. They would only receive $10,000 from me through HERO for the roof shingles.  The real reason Petersen Dean filed the Mechanics Liens was they did the math: after they paid $4000 for a remediation contractor to clean the stucco and repaired the electrical they damaged in my garage and paid Buildings & Safety for the permit they failed to get to alter my water heater...by the time they did the right thing they would probably have a few hundred dollars of profit instead of the $32,000 they would have gotten if HR Block had not revealed the tax credit scam. At the last minute, the week Petersen Dean had  Helena Shi (510) 946-2338 Peterson Dean Solar hshi@PetersenDean.com working with me to arrange to remove the solar panels, Peterson Dean could not resist going for $500,000.00 instead of settling for $500.00. They knew they made James sicker and they knew taking his home away might be too much for him, but they did it anyway because they though we wouldn't be able to get help in our condition and with no money for a retainer to pay an attorney. They saw how ill James was. They used it as leverage. They mocked my cries for mercy. If James dies, Petersen Dean should go to jail for murder.      THE CONTRACTOR ISN'T PAID UNTIL YOU SIGN OFF, except Petersen Dean threatens you if you don't sign off in advance:  Here is another Petersen Dean customer who expressed on Yelp that Petersen Dean left rotten wood on their roof:  I don't want my son James to die because of Petersen Dean. I would be crazy not to use social media to try to save our lives.  Sincerely, Jennifer Marshall  On Aug 4, 2017, at 12:29 PM, Framke, Pat <pframke@capspecialty.com> wrote: Ms. Marshall: Petersen-Dean forwarded their February email to the CSLB in response to my inquiry about removing the solar panels.  Please see the email below.  In essence, it explains why they have not removed the solar panels from your roof. As we previously explained coverage under the bond is triggered by a violation of the California Contractor License Law which can be found in the Cal. Bus. & Prof. Code beginning at §7000.  You have confirmed Petersen-Dean was not paid for any of the work they have performed and we have no evidence the work performed was not in accordance with industry standards.   Petersen-Dean has also filed a lien as a result of nonpayment and they have advised they have commenced a lawsuit to enforce the lien.  Based on the information we currently have this appears to a contract dispute and it is not the role of the surety to settle disputes. As a reminder, we also previously explained that resulting damages, such as stucco dust, are not covered by the bond pursuant to the Cal. Bus. & Prof. Code beginning at §7000. If you disagree with our decision you may have the matter reviewed by the California Department of Insurance Claims Service Bureau; 11th Floor; 300 South Spring Street; Los Angeles CA 90012; Telephone: 1-800-927-HELP. If you have other information you would like us to review, or you receive a determination from the CLSB that there was a violation, please provide it with the understanding that Platte River Insurance Company reserves all rights and defenses in this matter. Best regards, Patricia A. Framke Senior claim specialist 1600 Aspen Commons, Suite 300 Middleton, WI 53562 direct    608.829.4256 email      pframke@CapSpecialty.com Why CapSpecialty?  View our video! Platte River Insurance Company/Capitol Indemnity Corporation reserves all rights and defenses in this matter. This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error, please notify me immediately. It is the responsibility of the recipient to ensure that this e-mail is free of any virus or other defects that may affect a computer system and no responsibility will be accepted by CapSpecialty, Inc. or its companies relevant to same. From: Neha Sareen Sent: Thursday, February 02, 2017 3:21 PM To: 'lidia.moitoso-champion@cslb.ca.gov' <lidia.moitoso-champion@cslb.ca.gov> Cc: George Milionis <gmilionis@petersendean.com> Subject: CSLB File No.: SF2016009935: Jennifer Elizabeth Marshall Lidia: It was a pleasure speaking with you today.  As discussed, please allow this correspondence to serve as Petersen-Dean, Inc.’s (PDI) written statement concerning Ms. Jennifer Marshall. PDI contracted with Ms. Marshall to perform reroof services, as well as a main panel upgrade and solar system installation.  Of course, we first performed work for the reroof and Ms. Marshall was content with our work. In order to commence with the main panel upgrade, our subcontractor, Triple C Electric, performed a stucco cut. When this stucco cut was performed, Ms. Marshall’s garage door was apparently open, as well as her son’s bedroom window. Ms. Marshall complained the stucco dust appeared all over her china dishware, her garage, and her son’s toys. Ms. Marshall also claimed that the stucco dust affected her son’s lungs and lead to an infection. However, she later conveyed that the son’s respiratory infection existed prior to Triple C’s stucco cut. As a result of this, Ms. Marshall was upset.  She also informed the relevant parties that concurrent with the reroof/main service panel upgrade/solar system installation work, she was having mold remediation performed in her kitchen and her kitchen was therefore “all torn out.”  Therefore, she could not clean the stucco dust. In order to appease her concerns, Triple C Electric offered to send a crew to clean her garage. She refused. Triple C Electric then offered to rent air purifiers (totaling to approximately $500) to be placed in Ms. Marshall’s garage and her son’s room.  She refused. Ms. Marshall expressed that the only option would be to have the premises professionally cleaned (approximate cost: $2,000). As the stucco dust issue specifically concerned Ms. Marshall and Triple C Electric, she wanted PDI to commence the solar system installation.  PDI installed the solar system on Ms. Marshall’s home, and she expressed her contentment with said system via social media sites such as Twitter and Facebook. As PDI focuses on maintaining excellent client relations, and as it did not seem that Triple C Electric and Ms. Marshall were reaching an understanding, PDI proposed options to appease Ms. Marshall’s concerns with the stucco dust. An important point to note is that the reroof, main panel upgrade, and solar system installation was being funded through one of PDI’s financing partners, HERO.  In order for HERO to disburse the funds owed to PDI for its work on Ms. Marshall’s home, it was necessary for Ms. Marshall to provide HERO with a signed Completion Certificate.  This way, PDI could be paid for its work, which Ms. Marshall had only expressed contentment with.  Ms. Marshall again refused to provide us with the signed Completion Certificate, indicating that she wanted money for her home to be professionally cleaned. She even suggested that we not pay Triple C Electric, and provide her with the money that was owed to Triple C Electric.  Of course, we told her we could not do that. Ms. Marshall then asked for information concerning her savings from the solar system.  A PDI sales representative performed an analysis and provided Ms. Marshall with the same.  Ms. Marshall then took this analysis to her accountant, who opined differently.  Ms. Marshall then became upset with PDI based on her accountant’s opinion; she alleged that PDI “sold her something she did not need.” She then told PDI to take the solar system off her roof.  We informed her that we would do so but per protocol, an agreement indicating the terms of the solar system being taken off would need to be reviewed and signed, and that she would need to complete the Certificate of Completion so that PDI could at least be paid for the main service panel upgrade and reroof work.  Ms. Marshall refused to review and sign any agreement, and refused to sign the Certificate of Completion. PDI engaged in multiple attempts to work with Ms. Marshall to obtain both objectives.  Each time, she refused, would express harsh words to PDI representatives, and would often state that she did not trust “the men of Petersen Dean,” (although she had no issue with female personnel) and that PDI personnel could not be near her home unless escorted by the police. At this point, HERO has cancelled her loan. PDI has not been paid for its reroof and main panel upgrade services as Ms. Marshall refused to sign the Certificate of Completion. A lien has been filed for the amount owed to PDI. Ms. Marshall is not willing to follow basic protocol of reviewing and signing documentation solidifying the terms of the removal of the solar system so that the removal process can commence. Rather, she has sought to post allegedly defamatory statements about the company on various social media sites. Overall, although the initial issue was between Ms. Marshall and Triple C Electric, in good faith PDI expended significant efforts in order to appease Ms. Marshall’s concerns. Ms. Marshall has not been reasonable in working with either Triple C Electric or PDI towards a solution.  Please feel free to contact me with any questions or concerns.  Thank you.   Neha Sareen, Esq. Deputy General Counsel Petersen-Dean, Inc. 39300 Civic Center Drive, Suite 300 Fremont, CA   94538 Phone: (510) 371-6518 Fax: (510) 494-2740 nsareen@petersendean.com